Refund policy

Welcome to thisispcfg.com.
We value your satisfaction and aim to provide you with the best online shopping experience for our high-quality textile products. If for any reason you are not completely satisfied with your purchase, we have outlined our Refund and Return Policy below to ensure a smooth and transparent process.

1. Eligibility for Returns and Refunds

We accept return and refund requests under the following conditions:

a. Defective or Damaged Products
If the product you received is defective or damaged, please contact our Customer Support Team at info@thisispcfg.com
 within 7 days of receiving your order.

b. Incorrect Product
If you receive a product different from what you ordered, please notify us within 3 days of receiving your order.

c. Size or Fit Issues
In case of size or fit issues, we offer an exchange for the same product in a different size, subject to availability.

2. Non-Eligible Returns and Refunds

Please note that we cannot process returns or refunds in the following cases:

a. Change of Mind
We do not accept returns solely due to a change of mind.

b. Personalized Products
Products that are personalized or customized according to your specifications cannot be returned unless they are defective.

c. Minor Color Variations
Slight color differences may occur due to monitor settings and lighting conditions. Such minor color variations are not eligible for return.

3. Return Request Process

To initiate a return or refund request, please follow these steps:

Contact our Customer Support Team at info@thisispcfg.com
.

Provide your order number, product name, and the reason for the return or refund request.

Once your request is approved, you will receive instructions on how to return the product.

4. Return & Refund Timeline

Returns must be initiated within 10 days of product delivery.

Exchanges must be completed within 30 days.

Returns and exchanges can also be made in-store.

Approved refunds will be processed within 3 days after we receive the returned product.

Refunds will be issued using the original payment method.

5. Shipping Costs

For eligible returns due to defective, damaged, or incorrect products, we will cover the return shipping costs.

For size or fit exchanges, customers are responsible for the return shipping costs. We will cover the shipping cost for sending the replacement item.

6. Condition of Returned Items

To qualify for a return or refund:

Products must be unused, unwashed, and in their original condition, with all original tags and packaging intact.

We reserve the right to refuse refunds or exchanges if the product shows signs of wear, damage, or misuse caused by the customer.

7. Proof of Purchase

A receipt or proof of purchase is required to complete your return.
Please do not send your purchase back to the manufacturer.

8. Partial Refunds

Partial refunds may be granted in certain situations. If approved, the refund will be processed and a credit will be automatically applied to your original payment method within a certain number of days.

9. Late or Missing Refunds

If you haven’t received a refund yet:

Check your bank account again.

Contact your credit card company — it may take some time before your refund is officially posted.

Contact your bank, as processing times may vary.

If you have done all of the above and still have not received your refund, please contact us at info@thisispcfg.com
.

10. Sale Items

Only regular-priced items may be refunded.
Sale items are non-refundable.

11. Exchanges

We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, please email us at info@thisispcfg.com
 and send your item to the address below.

12. Gifts

If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of your return.

If the item was not marked as a gift, or the order was shipped to the gift giver, the refund will be sent to the original purchaser.

13. Return Shipping Address

To return your product, please send it to:

sln tekstil ve moda san tic as Mahmutbey, Atlas Cd. NO: 26-28, 34218 Bağcılar/İstanbul

Customers are responsible for return shipping costs. Shipping costs are non-refundable. If a refund is issued, the return shipping cost will be deducted from the refund amount.

Delivery time for exchanged products may vary depending on your location.

14. Need Help?

If you have any questions regarding returns or refunds, please contact us at:
📧 info@thisispcfg.com

We are here to help and ensure your satisfaction with our products and services.